…you know how sometimes you are so busy with preparing that you’ve worked out what you want to say so far ahead, its just a shame not to write it down.. And then, written down, lets face it, it will never be said.. but it seems a shame to waste it…
Taking on Complex tasks and seeing them through to the end:
The training for the EU <> Brazil BASA agreement – I’m good with technical subjects, but this was training on Aviation Regulations – procedures that need to be followed to sell a second-hand European helicopter in Brazil, for instance – or it might be a Brazilian company wanting to sell propellers in the EU – or something as simple as an Airbus in Sau Paulo needing routine maintenance – as source material I was given a 400 page book of regulations and a list of contacts, both in EASA and in ANAC.
I had to drill down in to groups of users, who would need to learn what – and take my ideas back to the experts, to get their agreement on how to proceed. The final training covered 16 areas, and users could pick the areas they needed for their work. The work was approved by experts at EASA and ANAC, was translated into Portuguese and (should) form the reference when Brazilian companies need to work with the EU (and vice versa).
“My businesslike, sometimes direct, but always friendly and engaging way of dealing with people.
At the level that I have been working, everybody is a professional. When working with an SME – I’ll take the example of Composite-bodied Aircraft – We need mutual respect. My SME is one of the world’s leading experts on Composites – he’s been working in aircraft design for 30 years – and it’s my job to tell him that how he wants to design his training is wrong. Of course there is a challenge there – but by winning him over, building a friendly basis for trust and a common and clear way of working, these difficult challenges melt away.
Its particularly important not to be seen to dictate to people – their training at the end of the day is their own – they need to have a sense of ownership – it might seem surprising how much of Instructional Design involves working with people – you might imagine me sitting at a computer writing training – but actually what you are trying to do is to capture the knowledge from the client or SME, inject ideas and experience of your own, and do it in such a way that the learner will understand and want to learn.
I get bored easily. Although, working in the Gulf, I have learned to turn this to my advantage, and use the time for my own projects and self development.